Frequently Asked Questions (FAQ)
General Questions
Q: What is The Noble Nanny?
A: The Noble Nanny is a referral and staffing agency connecting families with carefully vetted domestic staff, such as nannies, housekeepers, and caregivers.
Q: Does The Noble Nanny employ the staff directly?
A: No, The Noble Nanny provides referral services. Candidates are employed directly by the families they work with.
Q: What services does The Noble Nanny offer?
A: We offer candidate referrals, guidance on employment contracts, and resources to help families and caregivers establish successful working relationships.
Referral Process
Q: How does the referral process work?
A: Families provide their specific needs, and we match them with suitable candidates based on skills, experience, and availability.
Q: Are candidates vetted?
A: Yes, all candidates are thoroughly screened through background checks, reference verification, and interviews.
Q: How long does it take to find a match?
A: The timeline can vary depending on your requirements and candidate availability. We aim to match families as quickly as possible without compromising quality.
Contracts and Employment
Q: Do you provide employment contracts?
A: While The Noble Nanny does not draft contracts, we encourage families and caregivers to establish written agreements covering duties, compensation, and termination conditions.
Q: Are contracts compliant with New Jersey’s Domestic Workers’ Bill of Rights?
A: We provide guidance to help families and candidates align their agreements with New Jersey’s Domestic Workers’ Bill of Rights.
Fees and Payments
Q: What are the costs of The Noble Nanny's services?
A: Fees vary based on the services requested. Clients agree to all applicable fees as outlined in their agreement with The Noble Nanny.
Q: Are service fees refundable?
A: No, all service fees are final and non-refundable.
Q: How are payments processed?
A: Payments are processed securely, often through third-party platforms. Transaction details will be provided during the booking process.
Policies
Q: Can I cancel a booking or request changes?
A: Changes or cancellations must follow our cancellation policy. Penalties may apply for late cancellations or last-minute changes.
Q: What happens if there’s a dispute between a family and a candidate?
A: Families and candidates are encouraged to resolve disputes amicably and refer to their employment contracts. The Noble Nanny can provide general advice but does not mediate disputes.
Background Checks
Q: What kind of background checks do you perform on candidates?
A: We conduct comprehensive background checks, including criminal history and reference verification, to ensure candidates meet our high standards.
Placement Guarantees
Q: What happens if the placement doesn’t work out?
A: If a candidate isn’t a good fit, we will work with the family to identify an alternative match within the scope of the original agreement.
Compliance with Labor Laws
Q: How does The Noble Nanny ensure compliance with labor laws?
A: We provide resources and guidance to help families and candidates comply with relevant labor laws, including New Jersey’s Domestic Workers’ Bill of Rights.
Emergency Placements
Q: Can you provide last-minute or temporary placements?
A: Yes, we offer emergency placements when families need immediate staffing solutions.
Service Area
Q: Where are your services available?
A: Our services are primarily available within the United States, with a focus on New Jersey and surrounding areas.
Conflict Resolution
Q: What happens if a disagreement arises between the family and the candidate?
A: Families and candidates are encouraged to resolve disagreements using their employment contracts as a guide. For further advice, our team can provide general guidance.
Custom Services
Q: Can I request customized staffing solutions?
A: Absolutely! Families can request tailored services such as live-in care or part-time arrangements to meet their unique needs.
Staff Insurance or Benefits
Q: Are candidates required to have insurance or benefits?
A: Insurance and benefits are determined by the employment contract between the family and the candidate. We can provide advice on best practices for structuring agreements.
FAQ for Candidates
Q: How can I register as a candidate with The Noble Nanny?
A: Candidates can submit their applications through our website, along with supporting documents such as resumes and references.
Q: What documents do I need to provide?
A: Candidates are required to submit proof of identity, employment eligibility, references, and relevant certifications.
Q: How does the matching process work for candidates?
A: We match candidates based on their skills, experience, availability, and the requirements outlined by the families seeking services.
Cookies and Data Usage
Q: Does the website use cookies?
A: Yes, cookies are used to enhance your browsing experience, analyze traffic, and deliver personalized content.
Q: How is my data used?
A: Data is used to match families with candidates, process payments, and improve our services.
International Use
Q: Can international users access your services?
A: Yes, but our services are primarily designed for users within the United States. International users are responsible for compliance with local laws in their jurisdictions.
Suggestions and Feedback
Q: How can I share feedback or suggestions? A: You can submit your ideas through our contact form or email us at info@thenoblenanny.com.